Most common questions and topics

Help centre

Browse FAQs below

Considering Switching?

All you need to know before you switch to Panda Power

View switch help 

Just Switched?

Now that you’re a customer, here’s whats happens next.

View just switched help 

Understanding your bill

Comprehend and navigate your invoices with ease.

View bill help 

Paying your bill

Frequently asked questions on bill payment.

View payment help 

Meter readings

How to read your meter and why we need these readings.

View meter help 

Moving house?

If you’re moving, make sure to take us with you!

View moving help 

Faults & emergencies

What to do to report a gas 
or electricity fault or emergency.

View emergencies help 

Customer charter

Information on our T&Cs and our promises to our customers.

View charter help 

Didn't find what you want?

Our dedicated support team are on hand to help you. For further information about switching, check out our detailed help section for frequently answered queries.

Call our switch team on:

Mon - Fri 8.30am - 5.30pm

Or we'll call you

Request a Callback