Help?

Most common questions and topics

Help Centre

Browse FAQs below

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Considering Switching?

All you need to know before
you switch to Panda Power.

View Switch Help 

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Just Switched?

Now that you’re a customer,
here’s whats happens next.

View Just Switched Help 

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Understanding Your Bill

Comprehend and navigate
your invoices with ease.

View Bill Help 

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Paying Your Bill

Frequently asked questions
on bill payment.

View Payment Help 

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Meter Readings

Find out how to read your meter and submit meter readings.

View Meter Help 

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Smart Meters

View information on smart meters and the benefits.

View Meter Help 

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Moving House?

If you’re moving, make sure to
take us with you!

View Moving Help 

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Faults & Emergencies

What to do to report a gas or electricity fault or emergency.

View Emergencies Help 

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Customer Charter

Information on our T&Cs and our promises to our customers.

View Charter Help 

Didn't find what you want?

Our dedicated support team are on hand to help you. For further information, please contact our customer service team.

Call our switch team on:

Mon - Fri 8.30am - 5.30pm

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